ITSM Implementation & Support
Get your Jira ITSM instance deployed in a fraction of the time and working perfectly for your needs
IT Service Management (ITSM) tools and solutions enable organizations to provide exceptional internal and external services with tightly integrated processes across the broader enterprise.
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Leverage the world's leading ITSM solution to deliver unmatched services to internal and external customers
Work with product specialist engineers to deploy best in class software quickly and efficiently without errors or delays
Implementation Services
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License Scoping
Work with our experienced team to understand how many licenses you will need and whether monthly or annual licenses fit your needs
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Project Deployment Planning
Outsource the complex and important task of planning your design, configuration, implementation, deployment and change processes
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System Design & Configuration
With a full understanding of your business and your needs our Atlassian Engineers will design and configure your service desk to reach your unique needs
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Rapid Deployment
Benefit from our years of experience building and deploying ITSM instances. Don't waste your team's time learning how to config a tool - move to value sooner
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User Training
To aid change management and to maximize the value of the tool to your team we will provide you with training for your users
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Best Practice Execution
A clean, well designed and managed system will scale effortlessly for your wider organization. Our engineers will follow ITIL4 principles in the development of your ITSM solution.
Implementation Phases
Initial analysis
In-depth analysis to understand your objectives, current business processes, and challenges so we can design the best solution to help you achieve your strategic goals.
Our technology assessments allow us to understand customers needs, pain points and objectives in tandem with current state of technology to provide recommendations. Our team uncovers understanding of the current business process and identifies process re-engineering opportunities.
Deployment roadmap
Our experienced engineers will develop a detailed project plan with a specific focus on the best infrastructure configurations for performance and future needs.
Your organization may choose a phased rollout plan, department by department or service area by service area. Our deployment roadmap planning will ensure that value is delivered iteratively and follows best practice change management processes.
Proof of Concept
Proof of Concept (PoC) showcases a working prototype of the desired functionality for stakeholders to review. The PoC helps to evaluate the technical and functional feasibility of the technology and enables stakeholders to make confident evaluations of tools.
ITSM Execution
Revamp the current technology or move the organization to a new set of tools that better aligns with your organizational objectives. Our team will deploy the best in class ITSM tool to your organization making it easy to use and enabling value delivery as soon as possible.
User Onboarding & Training
Fundamental to a successful ITSM deployment is training for both Agents, Desk Engineers and end users. Our team are expert trainers and will ensure that your team are well trained, knowledgable and motivated by the new technology they can use.
See our full range of training courses below.
Ongoing Dedicated Support
Once the deployment is complete, our Atlassian experts offer post-implementation support to make sure the applications run smoothly and to handle any potential issues. Running Jira and Atlassian tools at scale requires continued investment in time and skilled resources.
You need to navigate resource pitfalls – staff turnover, skill gaps, limited bandwidth – while handling a constant flow of internal demands – change requests, troubleshooting – while at the same time keeping your internal roadmap on track and making the best of Atlassian product changes. Outsourcing this process to our experienced team allows you to focus on your business and your goals. Talk to our team about our ongoing support services.
Some of our Happy Customers
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